ty999 Privacy Policy

1 Definitions and Scope

In this document, "personal information" refers to any information that can directly or indirectly identify you — such as your name, mobile number, email address, financial information, and device-related information.

"Data processing" refers to any operation involving the collection, storage, transformation, use, addition, or deletion of information.

This privacy policy applies to ty999's website, mobile platform, and associated services. Third-party websites or services that ty999 links to may have their own separate privacy policies; ty999 is not responsible for those.

2 What Information Is Collected

ty999 may collect the following types of information:

• Identity information: Your full name, date of birth (for age verification), national ID number or passport number.
• Contact information: Mobile number and email address.
• Financial information: bKash, Nagad, Rocket, or Upay account numbers (for processing transactions); no card or bank account information is collected.
• Platform usage information: Login times, game history, betting activity, deposit and withdrawal history.
• Device and technical information: IP address, browser type, operating system, cookie data.
• Communication records: Records of contact with customer support via live chat or email.

ty999 never collects unnecessary or excessive information. Only the information required to provide the service is requested.

3 How Information Is Collected

Your information is collected in the following ways:

• Registration process: Information you voluntarily provide when opening an account.
• Identity verification (KYC): Documents submitted to confirm your age and identity.
• Through transactions: Information received via payment service providers (bKash, Nagad, Rocket, Upay) during deposits or withdrawals.
• Automatic collection: Technical information automatically collected through cookies, log files, and other tracking technologies.
• Through customer support: Information provided during direct communication via live chat or email.

4 Purpose of Using Information

Collected information is used only for the following purposes:

• Creating accounts, verifying identity, and confirming age (21+).
• Processing financial transactions — deposits and withdrawals.
• Preventing suspicious transactions and fraud.
• Implementing responsible gaming policies.
• Providing customer support — via live chat and email.
• Technical improvement of the platform and enhancement of the user experience.
• Meeting legal obligations.

5 Disclosure of Information and Third Parties

ty999 may share certain information with third parties in limited and specific circumstances. This is never done for commercial purposes.

• Payment processing services: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and Upay.
• Technical service providers: Organizations engaged for server hosting, software maintenance, and security verification, who operate under strict confidentiality agreements.
• Law enforcement agencies: Relevant information may be provided where there is a legal obligation or court order.
• Fraud prevention: Information may be shared with relevant authorities when serious fraudulent activity is identified.

Your personal information is not shared with any party other than for the reasons stated above.

6 Data Storage and Security

ty999 adopts industry-standard security measures to protect your information:

• SSL encryption: All data transmitted on the platform is encrypted using SSL (Secure Sockets Layer) technology.
• Secure servers: Your information is stored on safe and secure servers, and firewalls are used to prevent unauthorized access.
• Access control: Only authorized personnel can access the necessary information, and they are bound by confidentiality agreements.
• Regular security reviews: System security is regularly tested and improved.

The data retention period is determined based on necessity and legal obligations. Certain records may be retained for a defined period even after an account is closed.

7 Cookie Policy

Cookies are used on the ty999 website. Cookies are small data files stored in your browser that help improve the functionality of the platform.

• Essential cookies: These are required to maintain login sessions and security.
• Functional cookies: Used to remember your preferences and language settings.
• Analytics cookies: Used to analyze platform usage and improve the service.

You can control cookies from your browser settings. However, disabling cookies may affect your ability to use some features of the platform.

8 Your Rights

As a user of the ty999 platform, you have the following rights:

• Right to access: You can find out what information we have collected about you.
• Right to rectification: You can request that incorrect or incomplete information be corrected.
• Right to erasure: In certain circumstances you can request that your information be deleted, though it may not always be possible to delete all information due to legal obligations.
• Right to restrict processing: In certain circumstances you can request that the use of your information be limited.
• Right to data portability: You can request a copy of your personal information.
• Right to object: You can object to certain types of data processing.

To exercise any of the above rights, email us at [email protected].

9 Protection of Minors' Information

ty999 strictly prohibits account registration by anyone under the age of 21. This policy applies only to those aged 21 or older.

If it becomes known that information from a minor has been inadvertently collected, that information will be deleted immediately and the associated account will be closed.

If you become aware that a minor has opened an account on ty999, please notify us at [email protected].

10 International Data Transfers

ty999 may use servers outside of Bangladesh. In such cases, data transfers are carried out only with adequate protection measures in place.

It is ensured that the country to which data is transferred maintains data protection standards equivalent to those in Bangladesh, or the same level of protection is ensured through agreements with the relevant parties.

11 Policy Changes and Updates

ty999 reserves the right to change or update this privacy policy as needed. If important changes are made:

• A notice will be published on the website.
• Registered email addresses will be notified of the changes.
• The "Last updated" date at the top of the document will be changed.

Continuing to use the platform after changes are made will be taken as your acceptance of the new policy. It is therefore recommended that you check this page regularly.

12 Grievance Resolution

If you have any complaints or questions regarding the protection of your information, please contact us. We will review your matter and try to provide a resolution as quickly as possible.

You can email us at [email protected] or speak directly with our customer support team via the platform's live chat. Our customer support assists in both Bengali and English, 24 hours a day, 7 days a week.